Terms and Conditions of Service
Last updated: August 2026
This is a courtesy translation. In the event of any discrepancy, the Spanish version prevails.
1. Service provider details
In accordance with article 10 of Spanish Law 34/2002 on information society services and electronic commerce:
Costa del Sol Espacios y Diseño, S.L. (trading as Costa del Sol Reformas, hereinafter the Company) · Spanish tax number B72623184 · Calle García de la Serna 35, 29620 Torremolinos (Málaga), Spain · Telephone +34 612 286 273 · Email info@costadelsolreformas.com.
2. Purpose and acceptance
These general terms govern the provision of the renovation and construction services and the Property Care services (home care and keyholding, maintenance, cleaning and holiday rental management) supplied by the Company. They apply to every quote, contract and service, and prevail over any client terms not accepted in writing by the Company.
Accepting a quote, signing a contract or allowing the service to start implies full acceptance of these terms, which form part of the contract under Spanish Law 7/1998 on general contracting conditions. In the event of contradiction, the following order prevails: the signed contract and its addenda, the accepted quote, and these general terms.
3. Quotes and engagement
Quotes are free and without obligation, and remain valid for 30 calendar days from issue unless otherwise stated. The service is deemed engaged once the client accepts the quote in writing, whether by email, by signature or through the acceptance link provided by the Company. Prices published on the website are indicative: the final proposal is adjusted to the size, condition, location and services of each property.
4. Prices, taxes, invoicing and review
All prices are stated excluding VAT unless expressly indicated. Services relating to property located in Spain are subject to Spanish VAT at the applicable rate, regardless of the client country of residence.
Recurring services are invoiced monthly in advance. Renovation work is invoiced according to the payment schedule in the quote or contract. Payment is made by bank transfer or direct debit within the period stated on each invoice.
The Company may review the price of recurring services once a year in line with the Spanish Consumer Price Index, giving at least 30 calendar days notice. If the client does not accept the revision, the client may terminate the contract without penalty before it takes effect.
5. Non-payment and suspension
Failure to pay any invoice when due entitles the Company, after formal notice and once 15 calendar days have elapsed without payment, to suspend the service until the situation is regularised and, if non-payment continues for 30 days, to terminate the contract. Overdue amounts accrue statutory late payment interest. Suspension for non-payment gives rise to no liability whatsoever on the part of the Company for events occurring at the property during that period.
6. Property Care: scope of service and nature of the obligation
The home care service consists of regular inspection visits to the property at the agreed frequency, typically fortnightly or weekly. Depending on the plan, each visit comprises: visual interior and exterior inspection, airing the rooms, running taps and drains, checking water and electricity supplies and any signs of leaks or damp, checking locks and any signs of occupation, mail collection, and pool and garden supervision where applicable. After each visit the client receives a report with photographs and video.
Nature of the obligation. The Company undertakes an obligation of means and not of result: it undertakes to carry out the agreed visits and to inspect the property with due professional diligence, reporting whatever it finds. The Company does not guarantee the absence of incidents, damage, theft or squatting at the property, nor does it perform surveillance or permanent custody duties, which fall outside the scope of this contract.
Visits take place during working hours and the exact day may vary due to weather, traffic or force majeure; in that case the visit is rescheduled within the same billing period.
7. Exclusions
Unless expressly agreed in writing, the following are excluded from the service: on-site or permanent surveillance of the property and any service reserved to private security companies; alarm connection, maintenance or response; the handling of insurance claims; payment of utilities, taxes or community fees on behalf of the client; carrying out repairs that have not been quoted and approved; custody of valuables; the eviction of occupants, which is exclusively a matter for the courts or the police; and any obligation arising from hidden defects or pre-existing construction faults.
8. Keyholding
Where the keyholding service is engaged, keys are kept in a secure safe, identified by code and never by the property address, with access restricted to authorised staff and a documented log of every handover and return. The Company acts as bailee with due diligence and will only grant access to third parties with the prior authorisation of the client, except in the urgent containment situations described in clause 9. The client may request the return of the keys at any time, from which moment the Company is released from all obligations regarding them.
9. Incidents and emergencies
If a problem is found during a visit, the Company will act in the following order: (1) immediate containment to prevent further damage, such as shutting off the water supply or the electricity, which the client hereby expressly authorises and which carries no additional cost; (2) same-day notification to the client, with photographs and video; (3) a written quote before any repair is carried out. No repair will be carried out without the prior approval of the client.
The client may authorise a maximum spending limit in writing so that the Company can resolve minor incidents without prior consultation. The response commitment for reported incidents is under 24 hours on working days. The Company is not liable for any worsening of damage resulting from an inability to contact the client or from the client failing to give timely authorisation.
10. Client obligations
The following are an essential condition of the service and remain the sole responsibility of the client: keeping the water and electricity supplies connected and operational; maintaining a valid home insurance policy covering water damage and public liability; providing valid and up-to-date means of access, together with alarm codes where applicable; obtaining the authorisation of the community of owners where required; notifying in writing any known defects or issues affecting the property; and keeping contact details up to date so that incidents can be reported. Failure to comply with these obligations releases the Company from liability for any damage arising from that failure.
11. Term, renewal, cancellation and right of withdrawal
Recurring services are supplied with no lock-in period and no sign-up fee, renew monthly, and either party may terminate them by giving 30 calendar days written notice. Amounts corresponding to a month already started are non-refundable.
Right of withdrawal (consumers). If the client is a consumer and the contract has been concluded at a distance or away from the premises of the Company, the client has 14 calendar days from the conclusion of the contract to withdraw from it without giving any reason and without penalty, by notifying the Company through any means leaving a record, including an email to info@costadelsolreformas.com. The Company provides the statutory withdrawal form on request.
If the client wishes the service to start before that period ends, the client must expressly request it. In that case, should the client subsequently withdraw, the client will pay an amount proportionate to the services already provided up to the notification of withdrawal. The right of withdrawal does not apply to services that have been fully performed where performance began at the express request of the consumer with acknowledgement of the loss of that right, nor to renovation work carried out to specifications expressly personalised by the client.
12. Liability and insurance
The Company holds a public liability insurance policy with Sabadell Seguros and is liable for direct damage caused by its own negligence in providing the service.
The Company is neither an insurance company nor a private security firm, and the home care service reduces risk but does not eliminate it and does not replace the home insurance of the client. Accordingly, and without prejudice to the rights granted to consumers on a non-waivable basis by Spanish consumer law, the Company shall not be liable for: damage caused by force majeure or unforeseeable events; damage arising from hidden defects or pre-existing construction faults; damage caused by third parties outside its staff, including vandalism, theft or unlawful occupation; damage arising from the failure of the client to comply with the obligations in clause 10; or loss of profit and indirect or consequential damage.
Save in cases of wilful misconduct, gross negligence or personal injury, the total liability of the Company towards the client for the Property Care service is limited to the amount invoiced for that service during the twelve months preceding the event giving rise to the claim.
13. Force majeure
Neither party shall be liable for failure to perform its obligations where that failure is due to force majeure or unforeseeable events under article 1105 of the Spanish Civil Code, including extreme weather, fire, flooding, prolonged utility outages, strikes, administrative restrictions or health emergencies. The affected party shall notify the other as soon as possible and obligations shall be suspended while the cause persists.
14. Personnel
Work is carried out by the own staff of the Company or by collaborators under its direction, and no employment relationship arises with the client. During the term of the contract and for the following twelve months, the client shall refrain from directly engaging, for the same services, any staff assigned by the Company to the property.
15. Guarantee on works
Work carried out is covered by the written guarantee stated in each quote or contract, without prejudice to the statutory guarantees for construction defects under Spanish Law 38/1999 on Building Standards and to the rights granted to the client by consumer law. The guarantee does not cover normal wear and tear, misuse, or work carried out by third parties on what has been executed.
16. Data protection and images
The Company processes the personal data of the client as data controller, in accordance with Regulation (EU) 2016/679 and Spanish Organic Law 3/2018, for the purpose of managing the contractual relationship and on the terms set out in our Privacy Policy.
Photographs and video taken during visits are captured solely inside and outside the property of the client, for the purpose of documenting its condition and any incidents, and are made available to the client as part of the report. They will not be used for commercial purposes nor disclosed without the written authorisation of the client.
17. Assignment, communications and severability
The client may assign its contractual position in the event of a sale of the property, subject to prior written notice and acceptance by the Company. Communications between the parties shall be made by email to the addresses provided, and are recognised as fully valid and admissible as evidence. Should any clause be declared void or unenforceable, this shall not affect the validity of the remainder, which shall remain in force.
18. Governing law, complaints and jurisdiction
These terms are governed by Spanish law. The Company holds official complaint forms available to consumers in accordance with the regulations of the Regional Government of Andalusia. Before taking legal action, the client may address any complaint to info@costadelsolreformas.com, and the Company undertakes to reply within a maximum of one month. The Company is not a member of the Spanish Consumer Arbitration System.
For clients who are not consumers, the parties submit, expressly waiving any other jurisdiction, to the courts of Málaga. Where the client is a consumer, the competent court shall be the one determined by mandatory applicable law.